Policies
The terms, in plain words
Each policy opens with a short summary. The full text follows it.
Refund and cancellation policy
If you cancel, what you get back depends on how many days before departure you tell us in writing and on what the hotels, lodges and airlines we booked will …
Booking terms and conditions
Prices on this site are indicative. Your written quote is the offer; a booking is confirmed when we receive your deposit and send written confirmation. Travel insurance with medical evacuation …
Payments policy
We take a [25]% deposit to confirm a booking and the balance [45] days before departure. You can pay by [international bank transfer (SWIFT) or card]. We never ask for …
Privacy policy
We collect the details you give us to plan and book your journey, and use them for nothing else. We share only what a hotel, airline, permit office or guide …
Cookie policy
This website uses one essential cookie to protect its forms. It uses no advertising or tracking cookies unless we add analytics, in which case this page will list them.
Disclaimer
We work hard to keep the information on this site accurate, but permits, park seasons, road and pass openings, festival dates, timings and prices change, sometimes at short notice. Check …
Accessibility statement
We want this site to work for everyone, including people who use screen readers, keyboards or zoom. We aim for WCAG 2.2 level AA. If something does not work for …